• Consultation Visit – For all new and potential clients we require a complimentary “Meet and Greet” to take place prior to scheduling service with Comfy Critter Pet Sitting. This is essential because it allows us to meet and to ensure that you and your pets will be happy and comfortable with us and our services. During this visit we will get information about each of your pet’s daily routines and special needs. We will also provide you with a pet sitting agreement form which we require to be completed and signed prior to our first scheduled pet sitting service. This is the time to provide Comfy Critter with a house key.
• Once completed all client paperwork is kept on file for future pet sitting services. We ask established clients, prior to a scheduled visit, to please let us know of any pertinent changes to your contract information that have occurred between services so that your file can be updated.
• Keys – Receiving a key can be handled as follows: Client can choose to have us keep a key for future pet sitting needs. This allows us to service our clients’ needs at a moments notice with minimal inconvenience; or Prior to each scheduled service we will arrange to pick up a key and drop off the key after each such service. For this option there is a $5.00 fee per pick up and/or drop off. For new clients, this fee is waived one time. We will not leave keys inside your home during our last visit.
• Access To Your Home By Others – If the client allows any other person access to their home during Comfy Critter Pet Sitting contract period, we cannot be held liable for any damages to property or be held responsible for any pet sitting assignments where others are going to share the workload. Please notify us if someone will be in your home during your absence along with contact information for this person.
• Fences – Comfy Critter Pet Sitting does not accept responsibility or liability for any pet that is injured or becomes lost, when the pets are left out or given access to a fenced area.
• Inclement Weather - In the event of inclement weather or natural disaster, Comfy Critter is entrusted to use our best judgment in caring for your pets and home.
• Holidays - There is a $5.00 per visit surcharge fee to regular rates for services on major holidays. Recognized major holidays are: New Years Eve, New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
• Cancellations and Early Returns – We understand that your plans may change. Please understand that we do not overbook and turned away business to ensure we could perform your requested sittings. Therefore, we do not charge for cancellations with adequate notice. Any reservation cancelled with less than 48 hours notice will be subject to a cancellation fee of 50% of the total amount due. If you return from a trip early and do not call us to cancel our visit and we arrive for a pet sit, you will be charged the full fee of the visit. Scheduled time has been reserved for your pets; therefore, there are no refunds or credits for early returns.
• Payment – One-half deposit is required upon signing the contract to reserve and guarantee your space. Payment is accepted in the form of a check, cash or money order. A fee of $35.00 is charged for returned checks.
• After The Service – After you have returned home, please call or text us so that we know you have arrived as expected. Otherwise, we will continue visiting to assure the safety and well-being of your pets. Please notify us at any hour and leave a message that you have returned.